{"product_id":"fast-ebikes-shield","title":"Fast Ebikes Shield","description":"\u003cp\u003e\u003cstrong\u003eNever pay for support again for the life of your plan.\u003c\/strong\u003e Every e-bike from Fast Ebikes includes your first month of Fast Ebikes Shield. After that, remote support is billed per session (Fast Ebikes Tech Session, from $59) unless you hold a Fast Ebikes Shield plan. Plan holders get unlimited Fast Ebikes Shield, free, for the full term.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFast Ebikes Shield is a service, not a warranty.\u003c\/strong\u003e Your e-bike's warranty is the manufacturer's warranty. Fast Ebikes Shield is our team handling it for you.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's included:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eNo per-session support fees\u003c\/strong\u003e — unlimited Fast Ebikes Tech Sessions at no charge for your full plan term\u003c\/li\u003e\n\u003cli\u003eRemote diagnostic help via phone, email, or video\u003c\/li\u003e\n\u003cli\u003eManufacturer warranty claim management — we deal with the manufacturer so you don't have to\u003c\/li\u003e\n\u003cli\u003eShipping coordination, including return labels where applicable\u003c\/li\u003e\n\u003cli\u003ePriority response for the life of your plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWhat's not included:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePhysical repairs, replacement parts, or labour — Fast Ebikes Shield never adds parts coverage and never pays for parts or labour\u003c\/li\u003e\n\u003cli\u003eWear-and-tear components — pedals, cranks, suspension, tires, brake pads, chains, and similar (full list in our \u003ca href=\"\/pages\/warranty\"\u003eWarranty Policy \u0026amp; Fast Ebikes Shield\u003c\/a\u003e)\u003c\/li\u003e\n\u003cli\u003eDamage caused by misuse, incorrect assembly, lack of maintenance, unattended\/parking damage, or modification\u003c\/li\u003e\n\u003cli\u003eAny promise about the manufacturer's decision, term, or continued existence — the manufacturer decides the claim; if it declines or ceases operations, Fast Ebikes Shield continues as diagnostics and part sourcing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlans:\u003c\/strong\u003e 1, 2 or 3 years.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlan terms:\u003c\/strong\u003e your plan starts the day after your included first month ends, so a 1-year plan gives you 13 months of Fast Ebikes Shield from delivery. One bike, one owner. \u003cstrong\u003eNon-refundable once purchased\u003c\/strong\u003e, except refunded in full if your order is cancelled or your e-bike is returned under our \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003ePlans are available at the time of your bike purchase. Full terms: \u003ca href=\"\/pages\/warranty\"\u003eWarranty Policy \u0026amp; Fast Ebikes Shield\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNotice to Quebec residents — your free legal warranty:\u003c\/strong\u003e Quebec's \u003cem\u003eConsumer Protection Act\u003c\/em\u003e automatically provides a free legal warranty on goods you buy: they must be fit for their ordinary use and last a reasonable time, given the price and conditions of use. A Fast Ebikes Shield plan is optional and is in addition to that legal warranty — it does not replace it. For details on the legal warranty, visit the \u003ca href=\"https:\/\/www.opc.gouv.qc.ca\/en\/\"\u003eOffice de la protection du consommateur\u003c\/a\u003e.\u003c\/p\u003e\n","brand":"Fast Ebikes","offers":[{"title":"1 Year","offer_id":51659020304631,"sku":"FE-SHIELD-1Y","price":119.0,"currency_code":"CAD","in_stock":true},{"title":"2 Years","offer_id":51659020337399,"sku":"FE-SHIELD-2Y","price":299.0,"currency_code":"CAD","in_stock":true},{"title":"3 Years","offer_id":51659020370167,"sku":"FE-SHIELD-3Y","price":499.0,"currency_code":"CAD","in_stock":true}],"url":"https:\/\/fastebikes.ca\/products\/fast-ebikes-shield","provider":"Fast Ebikes Canada","version":"1.0","type":"link"}